Keep your finger on the pulse of customer sentiment. Gather, analyze, and act on feedback through AI automation. If you're still relying on NPS or static reviews to understand your customers, it's time to switch from black and white tv to 4K.
Cling-Pulse collects customized, multi tiered product-level feedback effortlessly. No manual input required.
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Multi-Channel Integration
Connects with Shopify, Gorgias, Zendesk, Klaviyo, Stay.ai, Recurly, Recharge and more systems to centralize your data and create AI automated updates directly in the ecommerce platform back end member center.
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Real-Time Updates
Apply offers instantly to match customers insight in real time. Save customers that need more time to see the benefits of your products and services.
Powerful Analysis Engine
Sentiment Analysis
Understand details about customer feedback specific to your product, (fit, feel, taste, brand perception, value, flavor, etc) Identify pain points and delights on a granular product-specific level.
Trend Detection
Spot emerging patterns in customer preferences. Adjust your experience accordingly and stay ahead of market shifts.
Predictive Insights
Anticipate future customer needs. Make data-driven decisions for product improvements, customer updates, save-a-sale offers, and product swaps.
Set conditions for automatic responses. React swiftly to customer feedback.
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Product Swaps
Instantly offer alternatives when customers are unsatisfied. Boost satisfaction and retention.
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Billing Adjustments
Automatically modify subscriptions or pricing. Align with customer expectations seamlessly.
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Smart Discounts
Deploy targeted promotions based on feedback. Incentivize loyalty and repeat purchases.
Personalized Customer Experience
Tailored Recommendations
Suggest products based on individual feedback. Enhance cross-selling and upselling opportunities and apply to their next order automatically.
Custom Communication
Craft automated personalized messages addressing specific concerns using the product feedback, name of the customers and products they purchased to build stronger customer relationships.
Adaptive User Interface
Automatically modify your e-commerce platform member center and back end order processing based on user preferences. Optimize for the best next action for the customer.
Proactive Support
Anticipate customer needs before they arise. Provide timely assistance and guidance without impacting customer service teams through automated updates and personalized recommendations.
Watch customer responses in real-time and quickly adapt to emerging trends. Get customer specific and product level feedback as well as summary data to make better decisions.
Key Performance Indicators
Track crucial metrics that lead to higher LTV with much more clarity than just Net Promoter Score (NPS) and Customer Satisfaction Index (CSI)
Action Log
Monitor all automated actions taken by Cling-Pulse for complete transparency and accountability. Use as much of the automation as you want. You are in control of the AI tools.
Boost Customer Retention
Increased Satisfaction
Address concerns promptly. Build trust and loyalty among your customer base.
Higher Repeat Purchases
Encourage customers to buy again. Optimize your product offerings based on feedback.
Positive Word-of-Mouth
Turn satisfied customers into brand advocates. Amplify organic growth through recommendations.
Improved Lifetime Value
Extend customer relationships. Maximize revenue from each customer over time.
Start Your Cling-Pulse Journey
Step 1: Integrate
Clingy sets up the API connection with your existing e-commerce platforms with a single key.
Step 2: Customize
We work with you to build out your feedback collection preferences tailored to your specific product or service.
Step 3: Automate
AI action automation rules are created to solve customers key issues directly through the API connection.
Step 5: Soar
Watch LTV and customer satisfaction soar with your new AI automation tool including dashboards and summaries of the results.